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THE RATING SYSTEM

Your performance,
made visible.

Five tiers. Every shift counts. Ratings that compound and unlock real rewards.

THE FIVE TIERS

From NEW to ELITE —
every shift moves you forward.

Zings loops are the universal measure of performance on the platform. Teammates earn pink loops. Spots earn teal loops. Both move through the same five-tier structure — because excellence should be recognized across the entire network.

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NEW You've joined the platform and completed your THSS assessment. Your profile is live and you're beginning to receive shift matches. Every shift from here builds your permanent record. The platform is watching, and so are the Spots.
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ACTIVE You've completed multiple shifts with consistent positive ratings across your six dimensions. Shift history is growing. More Spots are able to see your track record, and you're being surfaced for a wider range of opportunities. You're building something real.
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PROVEN Consistent performance across multiple Spots and service environments. Your dimension scores are stable and strong. At PROVEN tier you can begin negotiating shift rates with participating Spots. Restaurants start requesting you specifically. Your reputation is your competitive advantage.
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TOP High-rated across all six dimensions with a substantial shift history. Priority matching ensures you're surfaced first when your profile fits a shift. You have real pricing power and genuine selectivity — you choose the Spots as much as they choose you. This is where the platform starts working hard for you.
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ELITE The best of the best. ELITE Teammates command premium rates, access the most exclusive Spots on the platform, and become eligible for the Zing Astra Guild. You're not just a flex worker — you're a recognized professional with a verified, platform-wide track record that speaks for itself at any restaurant in the network.

HOW RATINGS ARE CALCULATED

Six dimensions.
One honest score.

Skill Level

Technical execution for your specific role. Assessed at onboarding through the THSS and updated via post-shift ratings from Spots. Scores reflect verified real-world performance, not claimed qualifications.

Grooming & Presentation

Professional appearance as rated by the Spot's management team after each shift. Scored in the context of the service environment — fine dining holds higher standards than casual, and your score accounts for that.

Communication

Quality of interaction with guests, management instructions received and executed, and teamwork in a new environment. Rated by both management and, where applicable, floor supervisors who worked alongside you.

Motivation & Drive

Punctuality, initiative, attitude during slow periods, and overall effort throughout the shift. Spots rate this separately from skill because attitude and aptitude are not the same thing — and both matter.

Adaptability

How quickly and smoothly you integrated into a new team, how you handled unexpected changes during service, and your general flexibility under pressure. Critical for flex workers who move between multiple environments.

Warmth & Hospitality

The guest-facing intangible that makes genuine hospitality possible. Rated by management through observation of guest interactions. Warmth scores compound slowly — they require consistent evidence across many shifts to reach their peak.

WHAT RATINGS UNLOCK

Performance has
real rewards.

Tier Platform Access Shift Access Rate Negotiation Special Benefits
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Full platform access Standard shift pool — —
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Full platform access Expanded shift options — Profile visibility boost
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Full platform access Premium shift pool Rate negotiation unlocked Spot-specific requests
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Full platform access Priority matching queue Full rate negotiation Preferred Teammate badge
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Full platform access All shifts, first priority Premium rate + Guild rates Zing Astra Guild eligible

TWO-WAY RATINGS

Spots get rated too.

After every shift, Teammates rate the Spot — the environment, the management, the communication, and how aligned it was with the Spot's posted profile. Spots earn teal loops using the same five-tier structure.

This two-way accountability creates an honest ecosystem. Great Spots attract elite Teammates. Spots with consistent issues receive consistent feedback — with a real incentive to improve, because their rating directly affects who they can hire next.

A Spot's Zings tier is visible to every Teammate before they accept a shift. It's the most powerful tool in the network for keeping everyone honest — and for rewarding the restaurants that take their team culture seriously.

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NEW SPOT Recently joined. Building your Spot profile and reputation with the first Teammate cohort.
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GOOD STANDING Consistently positive reviews from Teammates. Eligible for Community Stars and the StarrZing program.
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ELITE SPOT Destination-level reputation. Attracts ELITE Teammates first, earns maximum Community Pool distributions.

Start earning
your Zings.

Every shift is a reputation investment. Start building yours today.

Join as a Teammate See Your ZingCard