Data, insights, and trends from Toronto's hospitality staffing landscape.
The Z Report is Zing's annual industry publication — a comprehensive look at staffing patterns, workforce trends, compensation benchmarks, and platform data from across Toronto's restaurant ecosystem. Published each year, it draws on millions of data points generated by every shift posted, accepted, completed, and reviewed on the Zing platform.
The report is distributed freely to restaurant operators, hospitality educators, industry associations, media, and policy makers. It is the only data resource of its kind focused exclusively on Toronto's independent and mid-size restaurant staffing market.
Each edition features shift fill-time data, Teammate rating distributions, cuisine-category staffing trends, emergency request patterns, Talent Cluster performance, and commentary from operators across the city. We also feature contributing voices from the industry — chefs, GMs, culinary educators, and Teammates — who offer ground-level perspective that numbers alone can't tell.
LATEST EDITION
Our most comprehensive edition yet. Covering 12,000+ shifts, 400+ Teammates, and 70+ Spots across Toronto. Features in-depth analysis of Talent Cluster adoption, emergency fill rates, and the debut of StarrZing program data.
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The post-pandemic recovery edition. Explores how Toronto's restaurant industry rebuilt its workforce infrastructure, the surge in on-demand shift demand, and the emergence of the ZingCard as a portable credential.
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The foundational edition. Documents Zing's first three years of operation, the development of the THSS assessment, and early data on two-way review reliability as a predictor of shift quality and retention.
Download PDFThese headline numbers come from the 2024 Z Report. The full edition includes breakdowns by cuisine category, shift type, Teammate tier, and time of year. Download the 2024 report to see the complete picture.
We feature operators, Teammates, and organizations who are shaping Toronto's hospitality industry.