THE ALGORITHM
Our 6-dimension assessment ensures every match is the right match — for both sides.
THE ASSESSMENT
The THSS is Zing's proprietary evaluation framework — developed with operators from across Toronto's hospitality industry. Every Teammate is assessed across six dimensions that actually predict on-floor performance.
Skill Level
Technical competency assessed for role-specific tasks — from table service and POS systems to kitchen prep, beverage knowledge, and event execution. Scored against verified experience and practical demonstration.
Grooming & Presentation
Professional appearance, hygiene, and overall presentation standards — assessed in the context of different service environments, from fine dining to fast-casual. First impressions matter in hospitality.
Communication
Clarity and confidence in spoken communication with guests and colleagues, ability to receive and relay instructions accurately, and professional conduct across diverse team environments.
Motivation & Drive
Initiative, reliability, and attitude toward the work itself. Does this person show up to grow, or just to get by? Motivation is one of the strongest predictors of shift completion and repeat bookings.
Adaptability
The ability to integrate quickly into new team environments, read the room, adjust to unexpected changes in service, and thrive in a range of kitchen and floor cultures. Critical for flex workers.
Warmth & Hospitality
The intangible that makes the difference between adequate service and genuine hospitality. Warmth is assessed through real interactions and reflected in Spot reviews over time. It compounds with every shift.
THE MATCHING PROCESS
You Post a Shift with Requirements
Specify the role, date, time, dress code, and any non-negotiable skills or experience you need. The more detail you provide, the more precisely our algorithm can filter. Most Spots build their shift templates in under three minutes.
Our Algorithm Scores All Available Teammates
The engine cross-references your requirements against every active, available Teammate in the network. It factors in all six THSS dimensions, current Zings tier, geographic proximity, shift history with similar Spots, and past reviews. Scoring happens in seconds.
Top Matches Are Surfaced — You See Full ZingCards
The highest-scoring candidates are surfaced for your review. Each one comes with a full ZingCard: dimension scores, Zings tier, shift history, and direct quotes from other Spots. You see everything before you decide anything.
Both Sides Confirm — Mutual Choice Always
You indicate which Teammates you'd like. They receive your Spot profile — your ratings, service style, and environment — and decide whether to accept. Every confirmed match is a two-way agreement. This mutual accountability is what makes the Zing network function at a fundamentally higher level than traditional staffing.
MUTUAL CHOICE
Traditional staffing agencies place workers. Zing matches people. There's a fundamental difference in what that produces on the floor.
When a Teammate chooses your Spot — after reading your profile, seeing your ratings, understanding your culture — they arrive with context, intention, and buy-in. They're not placed. They've chosen to be there. That distinction changes how they show up.
When a Spot chooses a Teammate — after reviewing their ZingCard, their history, their dimension scores — they're making a confident, informed decision. Not a gamble. Confidence on both sides produces better shifts, higher completion rates, and stronger long-term relationships.
Mutual choice is the mechanism that makes the Zing flywheel spin. It creates accountability, transparency, and the kind of working relationships that sometimes turn temporary Teammates into permanent hires.
Whether you run a kitchen or work in one — Zing is built for you.