I'm a RestaurantI'm a Worker

The Zing Industry
Report.

Data, insights, and trends from Toronto's hospitality staffing landscape.

The pulse of Toronto's
hospitality workforce.

The Z Report is Zing's annual industry publication — a comprehensive look at staffing patterns, workforce trends, compensation benchmarks, and platform data from across Toronto's restaurant ecosystem. Published each year, it draws on millions of data points generated by every shift posted, accepted, completed, and reviewed on the Zing platform.

The report is distributed freely to restaurant operators, hospitality educators, industry associations, media, and policy makers. It is the only data resource of its kind focused exclusively on Toronto's independent and mid-size restaurant staffing market.

Each edition features shift fill-time data, Teammate rating distributions, cuisine-category staffing trends, emergency request patterns, Talent Cluster performance, and commentary from operators across the city. We also feature contributing voices from the industry — chefs, GMs, culinary educators, and Teammates — who offer ground-level perspective that numbers alone can't tell.

EDITIONS

Download past reports.

LATEST EDITION

2024

2024 Z Report

Our most comprehensive edition yet. Covering 12,000+ shifts, 400+ Teammates, and 70+ Spots across Toronto. Features in-depth analysis of Talent Cluster adoption, emergency fill rates, and the debut of StarrZing program data.

48 pages Published Dec 2024
Download PDF

ARCHIVE

2023

2023 Z Report

The post-pandemic recovery edition. Explores how Toronto's restaurant industry rebuilt its workforce infrastructure, the surge in on-demand shift demand, and the emergence of the ZingCard as a portable credential.

42 pages Published Dec 2023
Download PDF

ARCHIVE

2022

2022 Z Report

The foundational edition. Documents Zing's first three years of operation, the development of the THSS assessment, and early data on two-way review reliability as a predictor of shift quality and retention.

36 pages Published Dec 2022
Download PDF
2024 KEY FINDINGS

What the data says.

2.4 hrs Average shift fill time
94% Shift completion rate
4.2 / 5 Average Teammate rating

These headline numbers come from the 2024 Z Report. The full edition includes breakdowns by cuisine category, shift type, Teammate tier, and time of year. Download the 2024 report to see the complete picture.

Want to be featured in the
next Z Report?

We feature operators, Teammates, and organizations who are shaping Toronto's hospitality industry.

Get in Touch