Onboarding Consent Form

ZING INC.
Onboarding Consent Form

Zing Inc. (“Zing”, “we”, “our”) is an Ontario company that operates a technology platform for the hospitality industry, connecting hospitality workers (“Teammates”) with restaurants and hospitality venues (“Spots”) for shift-based work.

As part of the onboarding process, you will participate in an interview scored across six dimensions. Your scores will populate your ZingCard profile and inform matching with Spots. This consent form obtains your express consent to certain aspects of the onboarding process that involve the collection and use of sensitive personal information.

This consent form covers three categories of consent:

Part 1 — Assessment Consent (required): Your express consent to be assessed on dimensions that involve observation of facial expressions and physical appearance, and to the use of an algorithmic rating system that affects your shift matching and visibility on the platform. This consent is a condition of completing onboarding.

Part 2 — Recording Consent (optional): Your consent to the recording of your interview(s) and the use of recordings to develop, train, and calibrate ZingLens, Zing’s AI-powered assessment tool. Declining will not affect your interview, scores, or onboarding.

Part 3 — Third-Party AI Consent (optional): Your consent to Zing sharing recordings or de-identified data with third-party AI service providers. Declining will not affect your participation or relationship with Zing.

Please read this consent form before your interview begins. If you have any questions, please contact us at the details provided below.

This consent form is supplementary to Zing’s Terms of Service and Privacy Policy, which govern your use of the Zing Platform. In the event of a conflict between this consent form and the Terms of Service or Privacy Policy, this consent form prevails with respect to the matters it covers. We are committed to protecting your privacy. This consent form is designed to help you understand how we collect, use, store, and disclose your personally identifiable information (“Personal Information”) in connection with the onboarding assessment and, where you consent, the recording of your interviews.

  1. What We Collect. During onboarding, we collect the Personal Information that you provide to us, which includes: (i) your name, contact information, and profile data; (ii) your responses to the ZingPath assessment; (iii) the interviewer’s scores and notes across six dimensions; (iv) if you consent to recording, an audio and video recording of your interview capturing your voice, face, facial expressions, physical appearance, body language, and responses; and (v) information contained in the documents, materials, and correspondence you send to us.

Sensitive Assessment Data. Three of the six scoring dimensions involve the collection of sensitive personal information: (a) Smile/Warmth evaluates friendliness and approachability as observed through facial expressions and demeanour; (b) Presentation evaluates professional appearance as relevant to the hospitality service environment; and (c) Communication evaluates clarity of expression and listening ability. Because these dimensions involve the assessment of physical characteristics, expression, and verbal delivery, we are seeking your express consent under Part 1 below. If you consent to recording, the recording will also specifically capture this data for AI training purposes.

  • About the Interview and Assessment.

The interview is a conversation in which an interviewer will ask questions about your approach to hospitality work and score your responses across six dimensions: Technical Skill, Presentation, Smile/Warmth, Communication, Motivation, and Adaptability. Your scores will contribute to your Zings Rating, a composite score that directly affects your visibility to Spots and access to shift opportunities through Zing’s matching algorithm. The interview itself and the use of your scores for matching are governed by Zing’s Terms of Service and Privacy Policy.

If you consent to recording under Part 2 below, your interview may be recorded on audio and video. The recording may be used to develop, train, and calibrate ZingLens, Zing’s AI-powered assessment tool. Declining to be recorded will not affect your interview, your scores, your onboarding, or any other aspect of your relationship with Zing.

  • Use of Your Information. We use the Personal Information collected during onboarding as follows: (i) your assessment scores are used to populate your ZingCard and determine shift matching through the Zings Rating; (ii) your ZingPath results inform role eligibility recommendations; (iii) if you consent to recording, recordings may be used to train, calibrate, and test ZingLens, evaluate interview methodology, conduct quality assurance, and generate de-identified statistical reports; and (iv) if you consent under Part 3, recordings or de-identified data may be shared with third-party AI service providers as described in Section D.

We will not use recordings for marketing, advertising, public demonstrations, or any purpose not listed above.

  • Access and Disclosure. Access to your assessment data and recordings is restricted to Zing employees and contractors involved in platform operations and ZingLens development, and interviewers. Zing may engage third-party service providers to assist with AI development, including providers located outside of Canada. If we do so, your recordings or de-identified data derived from them may be shared with such providers, subject to your consent under Part 3 below. Any such provider will be contractually required to: (a) use the data solely for the purpose of providing services to Zing; (b) not use the data to train its own models or products; and (c) maintain privacy and security standards equivalent to those described in this consent form. Your Personal Information may be stored or processed outside of Canada as described in our Privacy Policy.
  • Retention. Unless otherwise stated in our Terms of Service or Privacy Policy or required by law, we only retain Personal Information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. The following retention periods apply to data collected under this consent form:
  • Recordings: Retained for the duration of the ZingLens calibration and development process, and in any event no longer than 36 months from the date of the recording, after which they will be permanently deleted within 30 days.
  • De-identified transcripts and interviewer scores: Retained for the duration of ongoing AI development, and in any event no longer than 60 months from the date of the recording, after which they will be deleted or further anonymized.
  • Contact information:  Retained for so long as necessary to administer your consent under this form, and in any event no longer than 36 months after your last interaction with Zing, then permanently deleted, unless otherwise stated in our Privacy Policy or required by law.

“De-identified” means all identifying details (names, employers, dates, locations, voice, and image data) are removed so that no reasonable person could identify you.

  • Security. We protect your Personal Information with reasonable organizational, technological, and physical safeguards appropriate to its sensitivity.
  • Your Rights. You may withdraw your consent under any Part of this consent form at any time by contacting us at the email address or address below. Withdrawal of Part 1 consent (assessment) means your onboarding cannot be completed and your profile will not be activated on the Zing Platform; if you wish to delete your account and all associated data, you may do so through the process described in our Privacy Policy. Withdrawal of Part 2 consent (recording) will result in deletion of your recordings within 30 days; your interview scores and ZingCard data will not be affected. Withdrawal of Part 3 consent (third-party sharing) will prevent future sharing; data already transferred cannot be recalled. Data already incorporated into aggregate, de-identified datasets may not be extractable, but no individually identifiable data will be retained after withdrawal. You have the right to access, correct, or request deletion of your Personal Information by contacting us. We are committed to providing equal opportunity in our assessment process in accordance with applicable human rights legislation. If you have a disability, medical condition, or other characteristic protected under human rights legislation, including conditions that may affect how you present on any of the assessment dimensions, you have the right to request a reasonable accommodation before your interview begins. All accommodation requests and related information will be kept strictly confidential and will not be shared with Spots.
  • Contact. You can contact us at:

Attention: Serkan Kutlu

Email: hello@zingwithus.com

Address: 209 Southview Rd., Barrie, ON, L4N 3X6

ACKNOWLEDGMENT AND CONSENT

By checking the boxes below, I confirm that:

  • I have read and understood this consent form.
  • I have had the opportunity to ask questions and received satisfactory answers.

PART 1 — ASSESSMENT CONSENT (required for onboarding)

  • I consent to being assessed on Smile/Warmth (observation and scoring of my facial expressions and demeanour), Presentation (observation and scoring of my professional appearance), and Communication (observation and scoring of my verbal expression and listening ability).
  • I consent to the use of the Zings Rating (an algorithmic composite score derived from my assessment, reviews, and platform activity) to determine my visibility and matching priority on the Zing platform.
  • I understand that declining Part 1 consent means my onboarding cannot be completed.

PART 2 — RECORDING CONSENT (optional)

  • I consent to my interview being recorded on audio and video, and I understand that the recording specifically captures my facial expressions, physical appearance, voice, and non-verbal behaviour.
  • I consent to Zing using the recording to develop, train, and calibrate ZingLens.
  • I understand that declining Part 2 will not affect my interview, scores, or onboarding.

PART 3 — THIRD-PARTY AI CONSENT (optional)

  • I consent to Zing sharing my recordings or de-identified data with third-party AI service providers as described in Section D.
  • I understand that declining Part 3 will not affect my participation or relationship with Zing.