The Zings System

Performance, made visible

Zings are the universal measure of hospitality excellence on the platform. They power every match, unlock every tier, and drive the flywheel that makes Zing work.

The Rating

What is a Zing?

A Zing is a rating loop — a visual indicator of performance. Teammates earn pink loops. Spots earn teal loops. The more loops you have, the higher your tier.

Zings are earned through two-way reviews after every shift. Ratings compound over time — the system rewards consistency.

This isn't a simple star rating. Zings capture real hospitality signal across 6 dimensions. The result: matches that actually work.

The Two Colours

◎◎◎

Pink Loops

Teammates

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Teal Loops

Spots

Five Tiers

Every shift counts. Here's the progression.

○

New

Just joined. Completing your onboarding assessment. Your ZingCard is being built.

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Active

First shifts completed. Building a track record. Reviews are coming in.

◎◎

Proven

Consistent performance across multiple Spots. Your ZingCard carries real weight.

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Top

High-rated across all dimensions. Gaining pricing power. Good Standing threshold for Community Stars.

◎◎◎◎

Elite

The best of the best. Premium rates. First pick of shifts. Full Community Stars eligibility.

Community Stars

Excellence gets recognized

How Stars Are Earned

Spots that maintain Good Standing — a Zings rating of 3 loops or higher — qualify for Community Stars. They're not bought. They're earned through consistent, excellent working conditions.

★

One Star

Good Standing — 3 Zings loops.

★★

Two Stars

4 Zings loops. Top Teammates actively seek shifts here.

★★★

Three Stars

4+ loops with sustained excellence. Priority access to Elite Teammates.

The Community Pool

A percentage of matched shift revenue is set aside in the Community Pool. This pool is distributed annually to Star holders. The more Stars you earn, the larger your share. Excellence literally pays.

The Flywheel

Better data → better matches → better data

1. Teammates Perform

Skilled workers deliver great shifts. Two-way reviews capture real performance signal. Ratings compound with every shift worked.

2. Spots Trust

Transparent, data-backed profiles replace guesswork. Similar restaurants cluster to share vetted talent pools.

3. Everyone Grows

Top Teammates earn pricing power. Top Spots attract elite talent. Community Stars reward sustained excellence.